This Privacy Policy describes how DigiHostLab collects, uses, and shares information about you when you use our website and services. By accessing our website, you agree to the collection and use of information in accordance with this policy.
1. Introduction
DigiHostLab ("we," "our," or "us") is a premium digital agency providing web design, web development, mobile application development, brand strategy, and related digital services. We are committed to protecting the privacy and security of your personal information.
This Privacy Policy explains how DigiHostLab collects, uses, discloses, and safeguards your information when you visit our website digihostlab.com or engage with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
Personal Data Personally identifiable information, such as your name, email address, telephone number, and company name, that you voluntarily give to us when you contact us through our website, fill out a contact form, or communicate with us via email or WhatsApp.
Project & Business Information Information related to your business needs, project requirements, brand guidelines, business goals, and other details you share with us during client engagements, consultations, and project onboarding processes.
Derivative Data Information our servers automatically collect when you access our website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our website.
Analytics Data We may use third-party analytics services such as Google Analytics to help us understand how users engage with our website. These services may collect information sent by your browser as part of a web page request, including cookies and your IP address.
3. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:
·Respond to your inquiries, questions, and requests regarding our services ·Create and manage client accounts and project engagements ·Prepare and deliver proposals, contracts, and project documentation ·Process payments and manage billing for our services ·Send you project updates, progress reports, and communications related to active engagements ·Send administrative information such as changes to our terms, conditions, and policies ·Analyze usage trends and improve the functionality and user experience of our website ·Monitor and analyze usage and trends to improve your experience ·Notify you of updates to our services, portfolio, and case studies ·Comply with applicable laws, regulations, and legal obligations ·Resolve disputes and troubleshoot issues with our services
4. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information we have collected about you in certain situations:
Service Providers & Subcontractors We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: cloud hosting providers, project management tools, payment processors, email communication platforms, and analytics providers. These parties are bound by contractual obligations to keep your information confidential.
Business Transfers If we are involved in a merger, acquisition, asset sale, or reorganization, your information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
Legal Requirements We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.
6. Third-Party Services & Links
Our website may contain links to third-party websites, services, and applications that are not owned or controlled by DigiHostLab. This Privacy Policy applies only to our website and services.
Third-Party Tools We May Use: ·Google Analytics — for website traffic analysis ·Google Fonts — for typography rendering ·WhatsApp Business — for client communication ·Vercel — for website hosting and deployment ·Notion / project management tools — for internal project coordination
Each of these services has its own privacy policy and data practices, which we encourage you to review independently.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.
Client Data: Information related to completed projects is retained for a minimum of 5 (five) years following project completion for legal, accounting, and reference purposes.
Communication Data: Emails and communication records are retained for 3 (three) years following the last interaction.
Analytics Data: Website analytics data is retained for 26 months in accordance with Google Analytics' default retention settings.
Deletion Requests: You may request deletion of your personal data at any time by contacting us at support@digihostlab.com. We will respond to your request within 30 days.
8. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. We implement industry-standard security practices including:
·SSL/TLS encryption for all data transmitted between your browser and our servers ·Access controls limiting employee access to personal information on a need-to-know basis ·Regular security assessments of our systems and processes ·Secure, encrypted storage for client project files and sensitive documents ·Two-factor authentication for internal systems that handle personal data
9. Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information:
Right to Access — Request a copy of the personal information we hold about you.
Right to Rectification — Request that we correct any inaccurate or incomplete personal information.
Right to Erasure — Request that we delete your personal information, subject to certain legal exceptions.
Right to Restrict Processing — Request restriction of processing under certain circumstances.
Right to Data Portability — Receive your personal information in a structured, machine-readable format.
Right to Object — Object to processing of your personal information for direct marketing purposes.
To exercise any of the above rights, please contact us at support@digihostlab.com with the subject line "Privacy Request."
10. Children's Privacy
Our website and services are not directed to individuals under the age of 13 (or 18 where applicable under local law). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@digihostlab.com.
11. International Data Transfers
DigiHostLab operates primarily in Indonesia and serves clients globally. If you are accessing our website or services from outside Indonesia, please be aware that your information may be transferred to, stored, and processed in Indonesia or other countries where our service providers operate. We ensure that any international transfer of personal data is carried out in compliance with applicable data protection laws.
12. Contact Us
If you have questions or comments about this Privacy Policy, or wish to exercise any of your data rights, please contact us:
DigiHostLab Email: support@digihostlab.com WhatsApp: Available via our website contact section Website: https://digihostlab.com
We are committed to working with you to obtain a fair resolution of any privacy concerns.
Have questions about our privacy practices? We're happy to help.